Service Policy
Booking Policy
A NON-REFUNDABLE, NON TRANSFERABLE DEPOSIT OF HALF THE SERVICE PRICE MUST BE PAID IN ORDER TO SECURE YOUR APPOINTMENT! THE OTHER HALF FOR HAIR AND MAKEUP SERVICES WILL BE PAID PRIOR TO YOUR SERVICE DATE. THE OTHER HALF FOR SALON SERVICES WILL BE PAID AFTER YOUR APPOINTMENT AT CHECK OUT. FOR STYLING CLIENTS, A SIGNED SERVICE CONTRACT IS NEEDED TO SECURE YOUR APPOINTMENT. HERE AT CUMBERLAND BEAUTY, WE VALUE YOUR TIME! PLEASE PLAN TO BE ON TIME TO YOUR APPOINTMENT! CLIENTS WHO ARRIVE MORE THAN 10 MINUTES LATE WILL BE KINDLY ASKED TO ADJUST THEIR SERVICE TO THE REMAINING TIME OR RESCHEDULE.
Cancellation, Late, & No-Show Policy
CANCELLATION: To ensure that I can provide the best possible service, I require at least 48 hours notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours notice will be subject, under Cumberland Beauty's discretion, to a cancellation fee of 50% of booked service(s).
NO-SHOW: If you do not show up for your appointment without notice, you will still be charged 100% of the scheduled service(s) & will be unable to rebook until the service is paid.
LATE ARRIVALS: If you arrive more than 10 minutes late, we may need to adjust your service or reschedule your appointments to avoid delays for other clients. We believe that early is on time!
Business Hours
I look forward to answering messages & inquiries Monday, Tuesday, Thursday, & Friday between the hours of 10am-2pm and 4pm-7pm. My salon & HMUA availability is flexible & I am always happy to find a time that works with both of our schedules!